Terms and Exchange Policy

Terms and conditions are put in place to inform and protect our customers.


Exchange Policy

If there is anything to change/modify from your order please contact us immediately for assistance during our business hours or by email at contact@lingerieunderworld.com

If it is necessary to exchange a garment purchased on our website, please contact the store at (514) 874-0811. Once the exchange has been arranged, you must return the item within 30 days of purchase in person at our store.

To be eligible for an exchange, garments must be returned in original condition, unwashed, unworn, and with all tags attached returned within 30 days of purchase date. For health and safety reasons, we are unable to accept the return of intimate garments (panties, thongs, etc.) nor any lingerie set including these items if the item has been deemed tried on or worn.

ALL reduced merchandise is final sale and no exchanges will be accepted. Please note that shipping charges are not refundable. If however an article is defective it can be switched at no cost.

We reserve the right to refuse any order you place with us. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

We would like to reassure you that everything will be put in place to satisfy your demands as quickly as possible, however, it does happen that our suppliers are without stock and not necessarily able to tell us exactly when they will be refurbished. If this is the case for your order we will advise you as soon as we get the information.

Please note that shipping and handling costs as well as duties for international orders are not the responsibility of Lingerie Underworld. You will be charged additional costs for shipping and handling separately after purchase.

PRIVACY – Personal Information Collected

When you order online, you voluntarily share certain personal data such as your name, email address, postal address, phone number and credit/debit card data. This information is used to process and send orders. We also use this data to contact you in the case that there is a question or problem with an order, as well as send you an order confirmation via email. Our websites have security measures in place to protect from the loss, misuse and alteration of data under our control. Our servers use encrypted methods for those pages which contain personally identifiable data, including your credit card and address.

Promotions & Surveys

When you enter a contest or other promotion, we may collect your name and email address, as well as other data such as your phone number and postal code. We use this data to contact you with relevant offers and follow-ups when necessary. You can unsubscribe from these emails at any time.

Cookie Tracking

Cookies are small pieces of data that most websites use to make online navigation easier. This data is contained on your hard drive in a file, which your web browser provides for the purpose. A cookie can contain data such as a user ID, language preferences and search preferences. Our site can’t read other data on your hard drive or cookies created by other sites.

Our site uses cookies to keep track of your shopping bag and, if you choose to register with us or request to receive email from us, to deliver content specific to your interests. You do not need to have cookies turned on to view our site, but you will need to accept cookies to take advantage of certain features


We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

Site Content

We reserve the right, at any time in our sole discretion, to modify, suspend or discontinue the sites or any service, content, feature or product offered through the sites, with or without notice, charge fees in connection with the use of the sites, modify and/or waive any fees charged in connection with the sites; and/or offer opportunities to some or all users of the sites. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the site, or any service, content, feature or product offered through the sites.The sites and the contents are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the sites for your personal use only. No right, title or interest in any downloaded content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the contents or the sites.


We have made every effort to display as accurately as possible the colors of our products that appear at the Sites. We cannot guarantee that your computer monitor’s display of any color will be accurate.


You agree to indemnify, defend and hold harmless Underworld Lingerie and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Legal Information

Further, the content included on the websites lingerieunderworld.com or underworldlingerie.com including all materials, software, HTML or other code, documents, text, designs, graphics, logos, images, photographs, audio and video, is the property of Underworld Lingerie and is protected by Canadian copyright laws. You may not distribute, license, copy, sell or otherwise use the content for any commercial purpose.

Contact information

LINGERIE UNDERWORLD (2755661 canada inc.) 1 Place Ville Marie local 11098. Montréal, Québec. H3B 3Y1. (514-874-0811).

If you have any questions about our terms and conditions, contact us by phone at +1 514-874-0811 or send us a message by email at contact@lingerieunderworld.com